Fixing Samsung Touchscreen with 10 tips

When the “touch screen on Samsung not working”, users can experience significant inconvenience. The inability to interact with your phone through the touch screen can disrupt daily tasks, entertainment, and communication with loved ones. This issue becomes particularly frustrating when you need to use your phone urgently or resolve important matters. The guide below from Repair Centre will help you fix the touch screen not working issue on your Samsung phone effectively. We will provide you with simple troubleshooting steps that you can perform at home, from restarting your phone to checking software and hardware. Keep reading to find the right solution for your situation.

Why is Touch Screen on Samsung Not Working?

When your Samsung touch screen stops working, it can be due to various issues. Here are some common causes for an unresponsive Samsung touch screen:

  • Samsung screen not working but phone is on: The phone is powered on, but the display is unresponsive to touch.
  • Top half of touch screen not working: The top portion of the screen does not respond to touch inputs.
  • Samsung touchscreen not working after drop: Physical impact from a drop can damage the touch screen and render it unresponsive.
  • Samsung touchscreen not working after update: Software updates may sometimes cause compatibility issues, leading to an unresponsive touch screen.
  • Samsung touchscreen not working after getting wet: Exposure to water or moisture can damage the touch screen’s functionality.
  • Samsung touchscreen not working after restart: Occasionally, restarting the phone can lead to software glitches, causing the touch screen to stop working.

10 Methods to help touchscreen work again

When the touch screen on your Samsung phone stops working, it can disrupt your daily activities and cause significant frustration. Fortunately, there are several methods you can try to resolve this issue and get your touchscreen working again. Below are ten effective solutions to help you troubleshoot and fix the problem.

Check your charger

  • Why is this step necessary?
    Checking your charger is an important step when your Samsung touchscreen is not working. An incompatible or damaged charger can cause performance issues with your device, including an unresponsive touch screen. Using a non-genuine or faulty charger can disrupt the electrical current to your device, leading to both hardware and software problems.
  • How does this help?
    By ensuring that you are using a genuine and functioning charger, you can rule out the possibility that the charger is causing the touchscreen issue. If after checking and replacing the charger, the touchscreen still does not work, you can confidently move on to investigate other potential causes without worrying that the charger is the source of the problem. This brings you closer to accurately identifying and resolving the issue with your touchscreen.
Check Your Charger
Check Your Charger

Remove cables, chargers and headphones

  • Why is this step necessary?
    Removing cables, chargers, and headphones is essential because these accessories can interfere with your Samsung phone’s touchscreen functionality.
  • How does this help?
    This step helps to rule out any external interference that may cause the touch screen to become unresponsive. It allows the phone to reset its connections and potentially resolve any conflicts.
  • How to do this?
    Unplug all cables connected to your phone.
    Disconnect any chargers.
    Remove headphones or earbuds.
    For Bluetooth headphones, turn off Bluetooth on your phone or unpair the device:
    1. Go to “Settings.”
    2. Tap “Connections.”
    3. Select “Bluetooth.”
    4. Tap the gear icon next to the connected device and choose “Unpair.”
Turn off Bluetooth
Turn off Bluetooth

Restart Your Samsung

  • Why is this step necessary?
    Restarting your Samsung phone can resolve minor software glitches and refresh the system, which can restore touchscreen functionality.
  • How does this help?
    A simple restart can often clear temporary issues and bugs that may be affecting the touchscreen.
  • How to do this?
    Press and hold the power button.
    Select “Restart” from the menu.
    Wait for the phone to power off and back on again.
Restart your Samsung
Restart your Samsung

Restart Samsung in Safe Mode

  • Why is this step necessary?
    Restarting your Samsung phone in Safe Mode helps identify if third-party apps are causing the touchscreen issue.
  • How does this help?
    Safe Mode disables all third-party applications, allowing you to determine if the problem lies within the apps or the system itself.
  • How to do this?
    Press and hold the power button until the power off icon appears.
    Press and hold the “Power Off” icon until the Safe Mode prompt appears.
    Tap “Safe Mode” to restart your phone in Safe Mode.
Safe Mode
Safe Mode

Turn Off Gestures

  • Why is this step necessary?
    Certain gesture settings can interfere with the touchscreen’s responsiveness, leading to performance issues.
  • How does this help?
    Disabling gestures can help improve touch sensitivity and accuracy by simplifying the touch input processing.
  • How to do this?
    1. Go to “Settings.”
    2. Tap “Advanced Features.”
    3. Select “Motions and Gestures.”
    4. Toggle off any gesture controls you have enabled.
Turn Off Gesture
Turn Off Gesture

Adjust Touch Sensitivity

Why is this step necessary?
Adjusting the touch sensitivity can help if your screen is not responding well to touch inputs, especially if you use a screen protector.

  • How does this help?
    Increasing touch sensitivity can make the screen more responsive to your touch inputs.
  • How to do this?
    1. Open “Settings.”
    2. Tap “Display.”
    3. Select “Touch Sensitivity.”
    4. Toggle the setting to increase sensitivity.
Adjust Touch Sensitivity
Adjust Touch Sensitivity

Check for Software Updates

  • Why is this step necessary?
    Software updates often include bug fixes and performance improvements that can resolve touchscreen issues.
  • How does this help?
    Updating your software ensures your phone has the latest fixes and enhancements from Samsung.
  • How to do this?
    1. Go to “Settings.”
    2. Scroll down and tap “Software Update.”
    3. Select “Download and Install.”
    4. Follow the prompts to complete the update.
Check Software Updates
Check Software Updates

Disable TalkBack on Samsung Galaxy

  • Why is this step necessary?
    TalkBack is an accessibility feature that can interfere with the touch screen’s responsiveness if it is enabled unintentionally.
  • How does this help?
    Disabling TalkBack can restore normal touch screen functionality by stopping the screen reader’s interference.
  • How to do this?
    1. Open “Settings.”
    2. Tap “Accessibility.”
    3. Select “Screen Reader.”
    4. Toggle off “TalkBack.”
Disable Talkback
Disable Talkback

Factory Reset Your Device

  • When should you use this method?
    A factory reset should be considered as a last resort when all other troubleshooting methods have failed to resolve the touchscreen issue. This method is effective for persistent software problems that cannot be fixed through simpler means.
  • What should you be aware of?
    Performing a factory reset will erase all data on your device, including apps, settings, and personal files. It is crucial to back up all important data before proceeding. Additionally, ensure your device is sufficiently charged or connected to a power source to avoid interruptions during the reset process.
  • How to do this?
  1. Back up your data:
    Go to “Settings.”
    Tap “Accounts and backup.”
    Select “Backup and restore.”
    Choose your backup method and follow the prompts.
  2. Perform the factory reset:
    Go to “Settings.”
    Tap “General management.”
    Select “Reset.”
    Tap “Factory data reset.”
    Read the information and tap “Reset.”
    Confirm by tapping “Delete all.”
    Request Service

Frequently Asked Questions about Touch screen on samsung not working

Experiencing issues with your Samsung touchscreen can be frustrating and disruptive. To help you better understand and troubleshoot these problems, we have compiled a list of frequently asked questions. This section addresses common concerns and provides practical solutions to get your touchscreen working again. Read on for answers to some of the most pressing questions about Samsung touchscreen issues.

Why can’t I swipe on my Samsung phone?

Swiping issues on your Samsung phone can result from software glitches, dirt on the screen, or physical damage. Try restarting the device, cleaning the screen, and checking for updates. If the problem persists, seek professional help.

How to check my phone for damage?

If your Galaxy touch screen is not responding, start by determining if the issue is internal or external. Use this checklist:
Allow the device to fully charge.
Ensure the screen is clean and not cracked, chipped, or damaged.
Remove any case or screen protector.
Dry the screen completely and test it.
If wearing gloves, take them off.
Remove any stickers over the screen or sensors.

Conclusion

In summary, when the touch screen on your Samsung phone is not working, it can be a significant inconvenience. From software glitches to physical damage, there are various potential causes for an unresponsive screen. This guide has provided several troubleshooting methods, such as checking your charger, removing external accessories, restarting your device, adjusting settings, and even performing a factory reset. These steps can help you diagnose and potentially resolve the issue on your own.

However, if these solutions do not work, we encourage you to visit the Repair Centre for professional assistance. Our team of certified technicians is equipped to handle a wide range of issues, ensuring your device is repaired using high-quality, genuine parts. Trust us to restore your phone’s functionality and get you back to your daily activities without interruption. Visit one of our conveniently located centres for expert help and unparalleled service quality.