FixUPP – Phone Repair Centre in Melbourne

Usually not. If you have a less common, newly released or specialised device, please contact us before visiting. We can discuss the repair and check whether the required parts are available.

When you bring your device to FixUPP, our technicians first assess the issue and carry out a diagnosis. We explain what needs to be repaired and provide an upfront quote before any repair work begins. Once you approve the repair, we carry out the agreed service and test the device to make sure it is working properly before returning it to you.

No. Keep your passcode and account details private. If we need to check a function on an unlocked phone, we’ll ask you to unlock it yourself while you’re with us. We can then note any existing issues before the repair. When you collect your phone, you can unlock it again and check the relevant functions with our team before leaving.

Yes. All five FixUPP centres handle repairs for iPhone, Samsung Galaxy and Google Pixel phones, as well as iPads, MacBooks, Apple Watches, other laptops and game consoles. For an uncommon model or issue, contact your preferred centre first so we can check parts availability.

Yes. FixUPP’s mail-in repair process explains how to request a quote, pack your device and send it to us. If you’d rather speak with our team, use the contact details at the top of this page. 

No. You can seek warranty support at any of our FixUPP repair centres, even if another location completed the original repair. We’ll assess the issue under your repair warranty and arrange the repair if it’s covered.

Yes. Diagnosis is free, and we’ll explain the proposed repair and its price before you decide whether to go ahead.

Usually not, though we recommend making a backup beforehand if possible. If an older device or a complex fault requires more extensive work, we’ll discuss any risk to your data and let you know whether a backup is needed before proceeding.

Often, yes. Selected screen, battery and camera repairs can take around 20-60 minutes when the right part is in stock. If the issue needs more diagnosis or we need to order a part, we’ll explain the expected timeframe and may suggest leaving the device with us rather than waiting in store.

Our Windsor centre at 160 Chapel Street is the closest. It’s approximately 6 km from Melbourne CBD and around 15-25 minutes by car.

We’ll let you know when we expect the part-usually in around 2-3 days-and arrange for you to return. If a suitable alternative is already in stock, we’ll explain how it differs, including any change to the price or warranty. We won’t fit a different part without your approval.