Sales Terms & Conditions
- All refund or exchange will require proof of purchase (printed tax invoice, written cash receipt). If you cannot provide proof or purchase we will not process your request.
- No refund for change of mind.
- We ONLY offer refund within 3 days of purchasing. For more than 3 days, we can ONLY provide store credits, exchange for another device or repair the faulty issues for free of charge (within the warranty period).
- If the faults happened within 7 days of purchasing, we will offer exchange for another unit. If the faults happened after 7 days of purchasing, we can only offer repairs for free of charge and we will provide loan device if available.
- All used devices come with standard 90 days of warranty. This warranty will cover all type of faults that are not caused by customers. If the device is damaged by customers, then warranty will be void (water damaged, physical damages).
- All accessories (cable, charger, battery) come with standard 1 year warranty. Except covers, SIM cards, parts, tools.
- Warranty can only be provided with proof of purchase.
- We DO NOT offer refund for accessories, we ONLY exchange for another one for free of charge or store credit which can be used to purchase other things.
- Warranty will be void if there are physical damages, abusive usages which can be seen like broken cable, bad conditions.